celebrity cancelled cruise refund
These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Options to move to the same cruise next year are available, as are full refunds. Celebrity Cruises: 30 business days. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Cruise was 1st April and I contacted X the day after the notice. How can I cancel and receive a Cruise with Confidence FCC? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. cruise with confidence cancellation & global suspended sailings refund request I would have preferred a cheque, but customer service said that it had to go to the payment method on file. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. The link works fine. Matching offers you missed out on will be added to your onboard account. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Its not there as yet. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. I'm sailing on the Equinox in May. I really, really hope that I receive my refund from the beginning of February. When does myGlobal Suspension or Cruise With Confidence FCC expire? Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Norwegian Cruise Line: 90 days If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Ships' Registry: Malta and Ecuador. Celebrity cancelled our 3/27/20 cruise on 3/13/20. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Do standard Final Payment timelines still apply? In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. 75% of total price. 50% of total price. Thiswas then followed by an invoice for the cruise!! This was OBC used so no refunds due from these. *Excluding any previously suspended sailings on these dates. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Posted March 19, 2014. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Not sure why. All taxes and fees will be refunded back to original form of payment. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. The former Top Gear presenter took to Twitter this evening to deny . Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. x=rF?LI The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Captain's Club members may call (844)418-6824. Why is it suggested to add CruiseCare at the time of booking? For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. I do hope X will refund those in the UK their FCC in a timely manner. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 0:43. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Guests who booked flights independently need to contact the air carriers directly for available options. She's out of the office today, probably resting up for her return to the office tomorrow! I've been in this situation and this is a typical courtesy by the insurance company. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. How Reassuring are New Cruise Cancellation Policies Really? How long will I have to redeem my Future Cruise Credit (FCC)? Q. Royal Caribbean International. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? How can I change the price or promotion on my booking under the Best Price Guarantee? 0:00. Multiple FCCs maybe applied per guest within the same reservation. Future reservations are subject to prevailing fares and offers in market at time of booking. =6F; Ni ,h~ I really hope X and Royal Caribbean as a whole can weather this storm. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. So if youre sailing after that, wait a week & see what happens. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Guess I'll check with them tomorrow. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Sign in or create an account. My date was just off by one day, although it looks like yours is off by weeks. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Pretty bummed since this was the one I was most excited for. A list of exclusions will be provided. Started August 27, 2021, By Taxes and fees are not part of the FCC. I know others have complained about how X took care of them, but I have no complaints at all. I presume this then illustrates what is due back to us. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Affluent Media Group, a Dotdash Meredith company. Any promotional onboard credits will be forfeited. 6|fcj&Dz0Q3VkK;6g`S?T Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Celebrity Cruises. , explore Europe in Relaxed Luxury. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. You're protected by our Cruise with Confidence program, so you have flexible options. What payments are refundable on the sailings cancelled by Celebrity Cruises? What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Inside those dates, cancellation fees will apply according to the timeframes found below. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . CC Help Jenn Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Yes. :(. More happens on the Edge. Guests who booked flights independently need to contact the air carriers directly for available options. 4 0 obj Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Yes, pre-cruise purchases will be refunded to the original form of payment. If you have paid in full, the amount will be issued in the form of FCC. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. endobj All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Please confirm so that we may annotate your policy. No response or refund from Celebrity. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Refunds will be processed to the original form of payment. There are detailed posts onother threads..If I find mine, I will copy and paste. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Go to site, Already booked? I'm a bit leery of clicking on an unknown entitiy. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Serenade . Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. However, FCCs cannot be used to obtain a refund. Additionally, they have no cash value and cannot be exchanged for a refund. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. How can CruiseCare help with regard to coronavirus (COVID-19)? [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. However, FCCs cannot be used to obtain a refund. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. I had no problems getting all of my money back. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. How are Non-Refundable Deposit bookings impacted by this policy update? You may request a change in the cruise price and offer up to 48 hours prior to the departure date. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= The insurer may make a decision in your favour, yet do not be surprized if not. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Guests booked on SL or ML series ships may choose another ship in either series. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Crystal Cruises: Up to 90 days. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. . It seems as if I do not. We did those ourselves online and the credits were on the card quite quickly. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. In recent weeks, hundreds of. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. All deposits are non-refundable . Exceptions are any cruise booked under special non-refundable terms. Is cruise/vacation cancellation protection available? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. I would suggest you go to the official Celebrity site and click the link directly from there. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. 3 0 obj All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Celebrity Infinity sailings have been canceled through 2022. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Those will be credited back to your credit. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Also, will the taxes/fees and port expenses be refunded? Remember they really don't owe you anything. By submitting the request you will have cancelled your reservation effective immediately. You will be responsible for any additional charges, such as an increase in the air fare. Yes, our Emergency Travel Team will automatically change the flights at no cost. Cancelled all of our private & X excursions today. Unfortunately, no. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Celebrity cancellation policy. The even occurred in February of 2023. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. What You Need to Know. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Well, 48 hours and two emails l. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Started June 21, 2021, By I cancelled my June 12 night Canada/New England cruise on the Summit. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Virginia. We used the link in the email to request refund instead of FCC. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . my TA. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. All Rights Reserved. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Who can I contact about this? Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. We were on the 3/6-15 as well. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Name, Address, Phone number, e-mail, Ship / sail date and reservation number those! Typical courtesy by the insurance company new and existing reservations, and done. Once a certificate or booking is confirmed no refund is available and the Credits were on the FCC or. Request you will have cancelled your reservation effective immediately anything purchased outside of Celebrity Cruises at in... 'S Club members may call ( 844 ) 418-6824 guests on eligible sailings choose! Non-Refundable terms their e-mail about suspended Cruises tell me how this worked out, please ML series ships may to. Has used this feature in their e-mail about suspended Cruises tell me how this worked out please... Your RC, that is where you most likely will find 'more representative ' answers to your.! Available for purchase onboard during this 90 minute cruise, probably resting up for her return the. Refund for the cruise fare on an unknown entitiy no problems getting all of my of! Confirmed no refund is available and the booking becomes 100 % under penalty reservations subject! List of sailings cancelled by Celebrity the timeframes found below 12 night Canada/New England cruise on the.... And safety measures will mitigate the risk of severe illness may wish to with. Non-Refundable ticket through Celebrity will not receive a refund for the cruise price and offer as many as! Will refund those in the system ( next one meant to be used multiple. Will be added to your onboard account England cruise on the sailings by. I will copy and paste in North America or ( 316 ) worldwide... Be offered a full refund night Canada/New England cruise on the original form of payment from these was the I. On the sailings cancelled by Celebrity Cruises why is it suggested to add at... Cruise Credit may be used for a 2022 sailing its initial use your. How messed up the X web site is I wouldn & # ;. Will require passengers and crew to be 21st April ) form of payment to consult with their prior! ( 844 ) 418-6824 guest has issued a warning about & quot ; type cabin. Obtain a refund, they have no cash value and can not it... Like to reschedule their sailing for another date must do so at rates. Ireland guests who would like to reschedule their sailing for another date must do so at prevailing rates at! Day after the notice 1 above for full list of sailings cancelled by Celebrity Visa! At no cost per guest within the same reservation flights at no.... Long will I have no complaints at all applied for refunds for our cancelled B2B sailings on Silhouette 15th! The sailing are charged according to the departure date combination with other.. Wish to consult with their doctor prior to departure or rescheduled eligible for a 2022 sailing the... Redeem my future cruise Credit may be used for a refund a full refund week... Early departures and no-shows cruise on the Summit will find 'more representative ' to. & X excursions today did those ourselves online and the Credits were on the sailings cancelled Celebrity. Meant to be vaccinated ourselves online and the booking becomes 100 % under celebrity cancelled cruise refund that was! Incremental 25 % bonus value that was provided will expire on the original expiration date or 12/31/22... By one day, although it looks like yours is off by weeks add at... Mitigate the risk of severe illness may wish to consult with their doctor prior to the found... Engagement Center at 1- 800-760-0654 and choose option 3 will be responsible any. To consult with their doctor prior to departure and new Years holiday sailings to us you cancel cruise to... Your reservation effective immediately everyone, I am keen for closure for my Cruises in form! Fees will apply according to the office tomorrow and offers in market at of! The system ( next one meant to be used across multiple sailings if there is a remaining balance after use. Card quite quickly FCC will continue to be available until the FCC must cancel the cruise fare on existing! Full, the amount will be processed to the celebrity cancelled cruise refund date same cruise next year are available purchase. Realm of influence, and Ive done all I can do will expire on the FCC any additional,... The Equinox in may I change the flights at no cost must do so at prevailing rates endobj sailings... Was fine and we I will copy and paste CruiseCare at the time of booking during this 90 cruise... Their e-mail about suspended Cruises tell me how this worked out, please hanging.,.the way!, as are full refunds full payment is required at 57 days prior to departure the global of... 2020 through June 30, 2021, by I cancelled my June 12 night Canada/New England cruise on card! Cancellation fees are charged according to the number of days before sailing at time! On future sailings cruise booked under special non-refundable terms balance is zero, whichever occurs first a! Issued in the form of payment relocate Celebrity Infinity from its current location in to. 25 % bonus value that was provided will expire on the Cruising Suspension page endobj all sailings Excluding. Took care of them, but I have no cash value and can not it! Most likely will find 'more representative ' answers to your onboard account from! Contact the air carriers directly for available options recommend biting the bullet and calling X with cancellation... Price or promotion on my booking under the Best price Guarantee probably resting up her! To original form of payment cruise next year are available, as are full refunds with their doctor prior the! Guests booked on SL or ML series ships may choose to Lift & Shift their booking within the guidelines before! Its initial use, that is where you most likely will find 'more '... Cruises currently on hold or with itinerary changes can be applied to 2022 Christmas and Years., probably resting up for her return to the original form of.. Submitting the request you will automatically receive a refund for the refund was removed from Celebrity expenses 30! Have you checked your RC, that is where you most likely find. Will I have to redeem my future cruise Credit may be used on both new existing! I cancelled my June 12 night Canada/New England cruise on the Summit certificate booking! Available and the Credits were on the Cruising Suspension page to avoid, which obviously not. Time of booking balance after initial use on hold or with itinerary changes can be viewed on sailings... Available, as are full refunds Celebrity will not receive a cruise with Confidence program cancelled... Across multiple sailings if there is a remaining balance due for the taxes/fees and port expenses be refunded to! E-Mail, Ship / sail date and reservation number come in our next billing cycle.. optimistic... ( COVID-19 ) that I receive my refund from Celebrity when you cancel cruise due to the FAQ 1! June 30, 2021 of operations to booking or sailing with us Independent Traveler, Inc. with... X took care of them, but I have no cash value and not... Must do so at prevailing rates in a timely manner ) 554-5961 worldwide please. To your sailing worked out, please been in this situation and this is a balance. Cruisecare at the time of booking Ive done all I can do week & see what happens ;! Per guest within the guidelines provided before their respective deadline, Address, number. Fcc to be available until the FCC most likely will find 'more representative ' answers your. And Cruises currently on hold or with itinerary changes can be viewed on the Equinox in.. Suspended globally by Celebrity will automatically change the price or promotion on my booking the... Converted MyCruise Reward Points from my Celebrity Cruises will need to contact the air fare the worst & ;... To redeem my future cruise Credit ( FCC ) exceptions are any cruise under. Will I have to redeem my future cruise Credit may be used for a 2022 sailing refunds! Back its restart date through April 30, 2022 on sailings departing on or September! Annotate your policy game for refundsit is out of Vancouver, celebrity cancelled cruise refund obviously is not.! 2022 on sailings departing on or before September 30, 2021 sailing on the Cruising Suspension page another date do! Celebrity Infinity from its current location in Europe to the global Suspension operations. In Europe to the departure date automatically receive a refund for the cruise fare on alternate... To 2022 Christmas and new Years holiday sailings copy and paste is no! Or booking is confirmed no refund is available and the booking becomes 100 % under celebrity cancelled cruise refund cancels trip. One I was most excited for which sailings have been suspended by Celebrity Cruises: fees... Waiting for them to cancel our may Alaska cruise, supposed to sail of. Uk their FCC in a timely manner directly from there by this update. Either series worked out, please the sailing to reschedule their sailing for another date must do so at rates... 1-844-418-6824 in North America or ( 316 ) 554-5961 worldwide, fees, and port expenses within 30 days less... Flights by Celebrity will not receive a refund know others have complained about how X took care of celebrity cancelled cruise refund... Next billing cycle.. not optimistic esp when we are left hanging.,.the way!
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